We are seeking a compassionate, assertive, and detail-oriented Medical Collections

Specialist to oversee patient responsibility and private pay balances. In this role, you will manage outstanding accounts receivable after insurance has processed, work with

Medicaid-pending or Medicaid liability accounts, and directly engage with patients and their family members or legal guarantors to resolve balances.

Key Responsibilities

● Patient & Family Engagement: Directly contact patients, family members, power of attorneys (POAs), or legal guardians via phone and mail to discuss outstanding balances and secure payment.

● Private Pay & Patient Responsibility: Resolve self-pay balances, co-pays,

deductibles, coinsurance, and private room rate differences in a firm yet empathetic manner.

● Medicaid Collections: Work with residents and families to manage Patient Liability

Amount (NAMI/Spend-down) balances and address payment gaps during Medicaid application or renewal processes.

● Payment Plans & Settlements: Negotiate manageable payment arrangements and settlements within company financial guidelines.

● Account Resolution:



Identify delinquent accounts for escalation, bad-debt write-offs, or third-party collection agencies when necessary.

● Compliance & Record Keeping: Maintain meticulous notes in the billing software while adhering strictly to HIPAA, FDCPA, and state regulatory standards.

Qualifications & Requirements

● Experience: 2+ years of healthcare collections, patient financial counseling, or accounts receivable experience.

● Communication Skills: Exceptional verbal communication and conflict-resolution skills.

You must feel completely comfortable having direct, sensitive financial conversations with residents' family members.

● Medicaid Familiarity: Solid understanding of Medicaid patient liability, spend-downs,

and how Medicaid coverage affects patient responsibility.

● Software Proficiency: Experience with healthcare billing/EHR systems (e.g.,

PointClickCare, MatrixCare, Epic, or similar) and Microsoft Excel.

● Mindset: Strong negotiation skills balanced with empathy, patience, and high emotional intelligence.

📌 Collections Specialist (Bogotá)
🏢 Xploy Solutions
📍 Bogotá