Location: Medellín, Colombia – On-site

Schedule: Full-time

English Level: C1 required

About the Role

Lawfficiency is looking for a proactive and results-driven Client Support & Success Coordinator to join our team in Medellín.

This position will play a key role in both business growth and client success, helping us build relationships with prospective clients while ensuring that our current clients receive an excellent experience and remain satisfied with our services.

We are looking for someone who is confident communicating with U.S.-based clients, commercially minded, highly organized, and capable of building long-term professional relationships.

Key Responsibilities

- Identify and develop new business opportunities and prospective clients.
- Present and promote Lawfficiency’s services to potential clients.
- Conduct follow-ups with prospects and support the client acquisition process.
- Build and maintain strong relationships with existing clients.
- Regularly follow up with clients to assess satisfaction and identify their needs.
- Serve as a point of contact between clients and our internal teams.
- Identify opportunities to expand existing client relationships and services.
- Support client onboarding and ensure a smooth transition into our services.
- Address client concerns proactively and coordinate internally to ensure timely solutions.
- Monitor client experience, satisfaction, retention, and opportunities for growth.
- Maintain accurate records of client interactions, opportunities, and follow-ups.

What We’re Looking For





- Advanced English (C1 or higher) – required.
- Strong communication and interpersonal skills.
- Excellent customer service and relationship-building abilities.
- Commercial mindset and confidence presenting services to prospective clients.
- Strong organizational and follow-up skills.
- Ability to communicate professionally with U.S.-based clients.
- Proactive, solution-oriented, and results-driven personality.
- Ability to manage multiple client relationships and priorities simultaneously.
- Previous experience in Customer Success, Client Relations, Account Management, Sales, Business Development, or Customer Service is highly valued.

What Success Looks Like in This Role

Success in this position means being able to develop new client opportunities while strengthening our existing relationships. The adecuado candidate will help Lawfficiency grow its client portfolio, maintain high levels of client satisfaction, identify opportunities for expansion, and ensure that our clients consistently feel supported and valued.

What We Offer

- Full-time employment with all Colombian legal benefits.
- 100% on-site position in Medellín.
- Opportunity to work directly with U.S.-based clients.
- Professional growth within an international business environment.
- A dynamic role with direct impact on client satisfaction, retention, and company growth.

Interested? Apply and become part of a team focused on delivering exceptional service and building long-term client relationships.

📌 Client Support & Success Coordinator | On-site Medellin | English Required (Medellín)
🏢 Lawfficiency
📍 Medellín