At Callzilla, we are currently looking for a Bilingual BPO Trainer to join our growing team. If you are passionate about training, coaching, and helping teams succeed in a dynamic contact center environment, we'd love to hear from you!

Position Details

Role: Bilingual BPO Trainer

Location: On-site (Bogotá, Colombia)

Office Address: Av. Cra 19 #82-18, near Los Héroes Station

Schedule: Availability Monday through Friday (depending on campaign requirements)

Employment Type: Indefinite-term contract

Salary: COP $3,500,000 per month

Additional Incentive: Wave performance bonus based on results and goal achievement

About the Role The Bilingual BPO Trainer will be responsible for leading training and onboarding programs across multiple campaigns, ensuring new hires are equipped with the knowledge, skills,



and tools needed to perform successfully in their roles. This position plays a key role in driving employee readiness, performance, and operational excellence.

Key Responsibilities

- Facilitate new hire training and onboarding sessions.
- Deliver engaging and effective learning experiences.
- Track trainee progress and performance.
- Ensure compliance with campaign procedures and quality standards.
- Collaborate with operations and quality teams to identify training needs.
- Support continuous learning and employee development initiatives.

If you're ready to make an impact and help develop high-performing teams, we'd love to connect with you!

📌 Bilingual Trainer (Bogotá)
🏢 Callzilla - The Quality-First Customer Experience Manager
📍 Bogotá