This is a remote position.

About the Company The Company is a transportation and logistics company headquartered in Columbus, Ohio, supporting general freight transportation operations. Accurate records, dependable administrative support, and responsive communication are essential to keeping our operations running smoothly.

About the Role

We are seeking a detail-oriented, service-focused Back Office Administrator to maintain accurate information in our transportation management system (TMS), audit customer billing and contractor settlements, and provide live support to contractors and customers.

This role combines administrative accuracy with customer service. The ideal candidate is comfortable working with operational and financial records, investigating discrepancies, and helping people receive clear answers and timely assistance.

Key Responsibilities

TMS Administration and Data Accuracy

- Enter, review, and update transportation records in the company’s existing TMS.
- Maintain complete and consistent information for customers, contractors, orders, transportation activity, rates, charges, and supporting documentation, as applicable.
- Check records for missing information, duplicate entries, outdated statuses, and inconsistencies.
- Coordinate with operations staff to obtain missing details and keep system records aligned with vigente activity.
- Organize and attach supporting documents to the appropriate records.
- Follow established data entry standards and maintain a clear record of updates and corrections.

Billing and Settlement Audits
- Audit customer billing and contractor settlements against agreed rates, completed work, approved adjustments, and supporting documentation.
- Verify calculations, charges, deductions, and payment details for accuracy and consistency.
- Identify incorrect rates, duplicate charges, missing items, unsupported adjustments, and other discrepancies.




- Investigate exceptions with operations, accounting, and other relevant team members.
- Document findings and coordinate authorized corrections, following company approval procedures.
- Track unresolved discrepancies through resolution and maintain an organized audit trail.
- Prepare summaries of billing exceptions, settlement issues, and recurring errors to support management review and process improvements.

Customer and Contractor Support
- Serve as a live point of contact for contractors and customers through phone, email, and other designated communication channels.
- Respond professionally to questions about documentation, billing, settlements, service updates, and administrative processes.
- Use the TMS and available records to provide accurate information and explain next steps clearly.
- Coordinate with operations or accounting when an inquiry requires additional information or approval.
- Document inquiries, actions taken, and outstanding follow-up items.
- Escalate urgent service concerns and complex billing issues promptly.
- Follow up to ensure inquiries are resolved and customers and contractors receive timely updates.

Qualifications
- Previous experience in logistics administration, transportation back office operations, billing support, customer service, or a related role PREFERRED BUT NOT REQUIRED.
- Strong data entry skills and a consistent focus on accuracy and completeness.
- Experience reviewing invoices, payment records, settlements, or other financial documentation.
- Proficiency with Microsoft Excel or Google Sheets, including sorting, filtering, and basic formulas.
- Ability to learn and work confidently within a TMS and other business systems.
- Clear written and verbal communication skills, including a professional phone manner.
- Ability to balance detailed administrative work with incoming customer and contractor inquiries.
- Strong follow-through, problem-solving skills, and discretion when handling confidential information.

📌 Back Office Admin/Logistics Customer Support (Colombia)
🏢 Remotely+
📍 Colombia