Are you passionate about delivering exceptional customer service and helping people create memorable vacation experiences? If you have advanced English skills and at least 1 year of Customer Service experience , we'd love to hear from you
As a Customer Service Representative , you will assist guests and owners with reservation needs, vacation planning, booking support, and customer inquiries while ensuring an outstanding guest experience.
- Handle inbound and outbound reservation calls professionally and courteously.
- Assist guests and owners with booking, modifying, and canceling reservations.
- Research resort, room, and date availability using reservation systems.
- Explain accommodations, amenities, policies, fees, and reservation terms.
- Recommend alternative dates, resorts, or accommodations when preferred options are unavailable.
- Process payments and reservation-related fees.




- Accurately document reservations and customer interactions.
- Promote applicable products and services, including travel protection, loyalty programs, upgrades, and other reservation-related offerings.
- Collaborate with supervisors and support teams to resolve reservation issues and deliver a positive guest experience.
- Minimum 1 year of Customer Service experience.
- English proficiency at C1 level.
- Strong communication and problem-solving skills.
- Typing speed of at least 25 words per minute.
- Ability to thrive in a fast-paced Contact Center environment.
- Organized, patient, detail-oriented, and able to multitask while working under pressure.

📌 CUSTOMER SERVICE REPRESENTATIVE (Barranquilla)
🏢 Solvo Global
📍 Barranquilla