We're Hiring
Client Intake & Care Support Coordinator
The person who makes sure no family in need waits by the phone, so the owner can stay focused on care, not paperwork.
About the Role
Seamless Assist is hiring a Client Intake & Care Support Coordinator for a locally owned home care agency that connects families with trained, background-checked caregivers for personal care, companionship, and support for elderly, disabled, or post-surgical clients. This role reports to the agency's Owner.
Why This Role Exists
The agency runs on a hands-on, owner-led model: the Owner works directly with clients and caregivers, supported by a dedicated team member who manages caregiver scheduling and support. That closeness is a real strength for families, but it also means the Owner is managing sales, marketing, vendor relationships, and client communication on top of finding and placing caregivers for families who often need help fast.
Referrals come in through two distinct channels: paid leads, which arrive less frequently but need a fast, high-touch response, and a referral partner program,



which runs on its own required outreach timeframe. Right now, the Owner is too buried in day-to-day admin to run consistent follow-up across both channels, so leads risk slipping through simply from lack of time to chase them properly. This role exists to close that gap: someone who owns the inbox and lead follow-up end to end across both referral sources, moves each client through the process, and frees the Owner to step in personally only where she's needed most.
What You'll Actually Be Doing
Manage the inbox
The shared inbox is often the first place a referral or client question shows up, and it needs a fast, attentive eye.
- Review and triage the inbox continuously, making sure nothing sits unanswered.
- Flag anything time-sensitive or outside your judgment call directly to the Owner.

Own lead response and follow-up across two referral channels
Paid leads and partner program referrals ea

📌 Client Intake (Bogotá, D.C.)
🏢 Seamless Assist
📍 Bogotá, D.C.