Miratech is seeking a Senior Genesys Cloud Specialist to support Telephony Delivery with a focus on WhatsApp channel integration and IVR development. Fluency in both Spanish and English is required, with responsibilities spanning IVR design, outbound campaigns, and cross-functional collaboration.
The role involves aligning with Marketing, Operations and Platform teams, leveraging REST APIs, Data Actions, and webhooks for seamless integrations, and delivering technical documentation in English