Tidal is hiring a Customer Support Specialist (eCommerce) for a technology company that helps creators run online shops and memberships. You will support customers through Zendesk, handling orders, shipping, refunds, replacements, memberships, and account concerns.
You will investigate issues, provide clear and empathetic responses, escalate complex cases, and follow tickets through resolution while keeping a busy support queue.
📌 Remote eCommerce Support Specialist (Colombia)
🏢 Tidal
📍 Colombia
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