Zenit Corp, a U.S.-based ecommerce group, seeks a Head of Customer Support to lead AI-assisted operations across two brands. You will supervise AI agents, own complex investigations, and ensure quality control of responses, policies, and knowledge. The role focuses on operational excellence, refunds, and customer experience leadership.
You will balance empathy with financial judgment and will be exposed to executive strategy and growth opportunities within a multi-brand ecommerce ecosystem.
📌 Head of AI-Powered Customer Support Ops (Colombia)
🏢 Zenit
📍 Colombia
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