Aprio's information Technology team in Medellín seeks a Service Desk Analyst to be the first point of contact for users needing assistance with hardware, software, and network issues.
You will log, diagnose, and resolve basic problems, escalate complex cases, and maintain clear communication while delivering strong customer service. The role requires shift availability and on-site presence with periodic remote support.
📌 Service Desk Analyst — IT Support (Medellín)
🏢 Lever
📍 Medellín
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