Tidal is hiring a Customer Support Specialist (eCommerce) for a tech company that helps creators run online shops and memberships. You will support customers through Zendesk, handling orders, shipping, refunds, replacements, memberships, and account concerns.
You will investigate issues, provide clear and empathetic responses, escalate complex cases, and manage tickets through resolution while maintaining a busy support queue.
📌 Remote Ecommerce Support Specialist (Colombia)
🏢 Tidal
📍 Colombia
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