Job Description
We are looking for a Senior Genesys Cloud Engineer to design, integrate, support, and optimize contact-center solutions. The role combines advanced platform expertise with customer-focused teamwork and adaptable service conditions
Working Hours: This role requires close cooperation with the Spanish team during Spanish business hours, 10:00 AM–6:00 PM Spain time (approximately 5:00 AM–1:00 PM Argentina time ).
Language Requirements: Fluency in both Spanish and English is required.
Responsibilities
Design, develop, configure, and maintain Genesys Cloud CX solutions, ensuring alignment with technical and customer requirements. Design and optimize interaction flows in Genesys Cloud Architect, including IVR, ACD, queues, bots, omnichannel interactions, callbacks, and social messaging. Configure and optimize Genesys Cloud routing, including queues, skills, schedules, and routing rules. Develop and maintain integrations with external systems using Genesys Cloud Platform APIs, webhooks, and Data Actions for REST/JSON APIs. Develop and maintain Outbound Dialing configurations,



including Predictive, Progressive, and Preview Campaigns, as well as recording and quality management capabilities. Implement conversational automation using Dialog Engine Bot Flows and third-party bots through Bot Connector; configure Genesys Cloud analytics, dashboards, and reporting solutions. Provide Level 2/3 technical support for incidents and service requests while collaborating with technical and business teams to deliver effective solutions.
Qualifications
- 6+ years of experience designing, developing, configuring, and maintaining Genesys Cloud CX solutions.
- English B2+ and Spanish C1+ proficiency.
- Hands‑on experience with Genesys Cloud Architect, including call, messaging, IVR, and bot flows.
- Hands‑on experience with Genesys Cloud Platform APIs, including REST API integrations, queries, webhooks, and process automation.
- Experience with Genesys Cloud Data Actions for in

📌 Senior Genesys Cloud Engineer (Colombia)
🏢 Miratech
📍 Colombia