Twilio, a remote-first company, is hiring a Technical Support Expert 2 based in Colombia to support customers using the Twilio platform and to be the subject matter expert for APIs and SDKs.
You will resolve basic and routine requests, document every interaction, and communicate with empathy across channels (email, chat, phone, Slack). The role is customer-facing, with some in-person meetings when required and ad-hoc travel.
📌 Remote Technical Support Specialist II (Colombia)
🏢 Twilio
📍 Colombia
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