Do you have a passion for helping people and delivering outstanding customer service? Join a team dedicated to creating exceptional customer experiences while supporting one of the leading names in the beauty industry.
As a Customer Service Representative , you will provide support through chat , assisting customers with inquiries, troubleshooting issues, order updates, and general account support while maintaining the highest standards of service.
What You'll Do
- Assist customers via chat with product purchases, order status inquiries, service-related questions, and general support needs.
- Troubleshoot issues and provide accurate solutions while ensuring a positive customer experience.
- Maintain up-to-date knowledge of products, procedures, and industry trends.
- Deliver professional, courteous, and high-quality service in every interaction.




- Utilize chat communication templates to ensure consistency and efficiency.
- Accurately document all customer interactions in the internal database.
- Collaborate with Team Leads, Trainers, Quality Advocates, and Managers to meet performance goals and continuously improve.
- Meet and exceed established KPIs while maintaining excellence in customer satisfaction.

What We're Looking For
- Excellent customer service and problem-solving abilities.
- Positive attitude and a genuine passion for helping people.
- Ability to work in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Commitment to quality, professionalism, and continuous improvement.
- Flexibility to work weekends and evening shifts as required.

📌 Customer Service Representative (Medellín)
🏢 Solvo Global
📍 Medellín