Job Title: Medical Receptionist — Primary Care
Position Type: Full-Time
Work Hours: 9:00 AM – 6:00 PM Eastern Time, with 1-hour unpaid lunch break
Work Days: Monday to Friday
Salary: $5 - $6 hourly, depending on experience
Workplace: Remote
Preferred Candidate Location: Philippines or Latin America
About the Client & RoleOur client is a well-established primary care medical practice with three locations on Long Island, New York. The practice has 10 providers, approximately 40 staff members, and sees around 60 patients per day per location.
They are seeking an experienced Medical Receptionist — Primary Care to support high-volume inbound patient calls, appointment scheduling, EHR navigation, refill inquiry routing, message management, and front desk administrative workflows across all three locations.
This role is adecuado for someone with medical receptionist, front desk, or Medical VA experience who is confident speaking with patients, comfortable navigating patient charts, and able to think critically in a fast-paced primary care environment.



The candidate must communicate clearly with elderly patients, follow established office protocols, route messages appropriately, and escalate concerns when needed.

Scope of Work / Responsibilities
High-Volume Patient Phone Support• Handle a high volume of inbound patient calls across all three practice locations.
• Communicate clearly, professionally, and patiently with patients, including elderly patients.
• Address routine appointment, refill, and general inquiry calls based on office protocols.
• Route calls, messages, and concerns to the appropriate team member when needed.
• Maintain confidence and professionalism when speaking with patients.

Scheduling & Appointment Coordination• Schedule, reschedule, and coordinate patient appointments.
• Review patient needs and appointment history to determine the appropriate scheduling workflow.
• Follow office protocols when booking visits or routing scheduling concerns.
• Help ensu

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