At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.

Pay Range: $65,000 to $85,000 annually, plus Annual Incentive Plan. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.

JOB PURPOSE:

The Director of Service Order Processing manages daily activities for Service Coordinators based in multiple locations.



This position ensures timeliness of processing repair orders and providing best-in-class customer service. In addition, this position mentors and develops the Service Coordinators with the purpose of attaining high level customer service and enabling the career aspirations of those who want to grow their career in other roles.

KEY RESPONSIBILITIES:

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Lead and direct the service order processing team in providing repair services to customers, ensuring a high level of customer satisfaction and retention.

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Provide direct coaching (performance and career) routinely.

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Work cross functionally to coordinate service technician’s activities, including optimization of scheduling and routing to ensure quality and timely provision of service and repair.

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In conjunction with all other Numotion departments, address and resolve escalations in the timeframes outlined in procedures.

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Direct quality and timely assistance for customers with service & repai

📌 Director of Service Order Processing (Fresno)
🏢 Numotion
📍 Fresno