10 oct
|
Iron Mountain
|
Ituango
10 oct
Iron Mountain
Ituango
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a dedicated Bilingual Customer Service Agent to join our Customer Care team.
In this role, you’ll serve as a vital bridge for our clients,
turning everyday service inquiries into seamless experiences that reinforce our commitment to excellence. Working with a collaborative general network, you’ll have the opportunity to directly resolve complex cases, guide customers through new digital interactions, and help elevate the way we connect with our clients every day.
What You’ll Do :
• Manage customer cases: Resolve internal and external requests efficiently using Salesforce CRM Service Cloud.
• Support account continuity: Handle account closure cases and escalated issues with urgency and precision.
• Guide customer adoption: Remote-coach clients on digital interaction tools to enhance their operational experience.
• Drive cross-functional collaboration: Partner with operations and business units to deliver seamless, end-to-end service.
What You’ll Bring :
• Minimum 1 year of experience in Customer Service, Call Center, or client car
📌 Customer Care Associate (Ituango)
🏢 Iron Mountain
📍 Ituango