At managed.com, we're a remote-first, integral team. We're also AI-first, so finding practical ways to use AI is part of every role here.
As a Customer Experience Specialist, you'll help customers solve web technology problems through phone, email/tickets, and live chat. You’ll be the go-to expert for troubleshooting website, email, and hosting issues, offering friendly and knowledgeable support that ensures every customer gets the help they need, fast and stress-free.
Schedule - All on Eastern Time (Toronto):
• 9:00 AM - 5:30 PM
• 10:00 AM - 7:00 PM
• 11:00 AM - 7:30 PM
• 3:00 PM - 11:30 PM
What you’ll do:
• Provide technical support via phone, email/tickets, and chat
• Resolve customers’ web technology issues by explaining web hosting components and offering clear, actionable guidance
• Troubleshoot and resolve advanced website and email issues
• Install, configure, maintain, and fix errors for content management systems like WordPress
• Explain DNS settings and web design tools in a way customers can understand
• Address and escalate pre-sales, sales,
and billing inquiries as needed
• Schedule and conduct callbacks to ensure a smooth support experience
• Deliver an outstanding customer experience and help maintain high satisfaction levels
• Support other tasks or projects as assigned to meet team and business needs
About you:
• Experience in a technical support or helpdesk role
• Strong troubleshooting skills, especially for websites and email systems
• Solid communication skills in English and Spanish (written and verbal)
• Experience with web hosting platforms is a strong plus
• A customer service background or a related tech role is an asset
What we offer:
• Remote-first work, with team members across many countries
• Competitive pay, benchmarked against the markets we hire in
• Room to grow, with real ownership of your work and support for professional development
• Flexibility in how and when you work, within the core hours your tea