Application Support Analyst (On-Site)

What are we looking for?
We are looking for an Application Support Analyst with strong technical troubleshooting capabilities, excellent communication skills, and a customer-oriented mindset to provide application, infrastructure, and on-site operational support. This role combines technical support, incident resolution, stakeholder management, and vendor coordination to ensure the stability, reliability, and continuous operation of business-critical systems.
The idóneo candidate combines hands-on technical expertise with strong interpersonal and relationship-building skills. This individual is highly proactive, accountable, and capable of operating autonomously while serving as a trusted on-site representative for both GFT and the client. Beyond technical support, the role requires ownership, coordination, and a strong service mindset to ensure a seamless operational experience and a productive working environment.

Responsibilities
• Provide first and second-level technical support for applications, systems, and Windows environments.




• Respond to support requests through ticketing systems, email, phone, and in-person interactions, ensuring timely resolution of incidents.
• Diagnose, troubleshoot, and resolve software, system, configuration, and operational issues.
• Document incidents, root causes, troubleshooting activities, workarounds, and resolutions according to established support processes.
• Collaborate with Development, Infrastructure, Operations, and other technical teams to resolve complex issues and minimize business impact.
• Communicate technical information effectively to both technical and non-technical stakeholders.
• Monitor recurring incidents, identify trends, and recommend preventive measures and continuous improvement initiatives.
• Provide daily on-site support at the client's office in Colombia, acting as the primary point of contact for local IT and operational needs.
• Coordinate and supervise third-p

📌 Application Support Analyst (Bogotá)
🏢 Gft Technologies
📍 Bogotá