Job Description – Trilingual Sales Supervisor
Languages: English, French & Spanish
Location: Barranquilla, Colombia – On-site
Contract Type: Indefinite-term contract
Campaign: Inbound Sales – Commercial Storage

Position Overview
We are seeking a qualified Trilingual Sales Supervisor to oversee inbound sales operations for a commercial storage campaign serving customers in the United States.
This role is responsible for leading sales performance, developing team capabilities, and ensuring operational excellence through effective coaching, KPI management, and continuous improvement initiatives. The idóneo candidate combines strong leadership skills, commercial acumen, and excellent communication abilities in English, French, and Spanish.

Key Responsibilities
• Supervise, coach, and develop inbound sales representatives to achieve individual and team performance objectives.
• Monitor key performance indicators, including sales conversion, productivity, quality, and customer experience.
• Analyze performance trends and implement targeted action plans to improve results.




• Conduct coaching sessions, performance reviews, and ongoing development activities.
• Support sales strategies focused on customer needs, objection handling, and conversion optimization.
• Ensure adherence to campaign procedures, quality standards, and compliance requirements.
• Collaborate with Operations, Quality, and other stakeholders to support business objectives.
• Prepare and present performance reports, identifying operational trends and improvement opportunities.
• Promote a culture of accountability, collaboration, and continuous professional development.

Qualifications & Requirements
• Advanced or fluent proficiency in English, French, and Spanish.
• Previous experience in a supervisory or team leadership role, preferably within BPO, inbound sales, or commercial operations.
• Demonstrated experience managing KPIs, coaching employees, and driving performance improvement.
• Strong understan

📌 Trilingual Sales Supervisor (Barranquilla)
🏢 iQor
📍 Barranquilla