We’re looking for a Middle Salesforce Engineer to help maintain and evolve a large-scale Salesforce Service Cloud environment that supports hundreds of active users and more than one million records. In this role, you’ll work closely with operational and business teams to deliver scalable solutions, improve service processes, support multi-channel customer operations, and contribute to platform quality, automation, and reliability.

Required for this role

• 3–4 years of experience administering Salesforce Service Cloud in large-scale environments with 1M+ records and hundreds of active users
• Strong knowledge of the Salesforce CRM platform, including architecture, platform limits, security models, permission sets, role hierarchies, release management, and org health monitoring
• Platform Developer I and Platform App Builder certifications
• Hands-on experience configuring Omni-Channel, routing rules, assignment rules, macros, reports, dashboards, and service process automation
• Proficiency with SOQL, data modelling, object relationships, data migration,



and data management best practices
• Experience building solutions using Lightning Web Components (LWC), declarative tools, and custom development when required
• Expert-level use of Flow Builder, formula fields, validation rules, and assignment rules to deliver scalable solutions without unnecessary complexity
• Experience configuring and managing Service Cloud Voice solutions integrated with telephony platforms
• Experience creating technical documentation, architecture and data flow diagrams, release notes, change sets, and user guidance
• Strong analytical, communication, collaboration, problem-solving, adaptability, and quality-focused mindset, with interest in contributing to business analysis and quality assurance activities

Your responsibilities• Maintain and enhance a complex Salesforce Service Cloud environment while ensuring platform stability, performance, and reliability
• Partner with operational an

📌 Middle Salesforce Engineer (Colombia)
🏢 Sombra
📍 Colombia