We’re Hiring: Senior Supervisor, Delivery – Medical Information

Are you an experienced operations professional looking for an opportunity to lead teams and support high-quality service delivery in a integral environment?

We are looking for a Senior Supervisor, Delivery to join our Operations team and support the day-to-day management of Medical Information programs, ensuring operational performance, quality, compliance, and an excellent customer experience.

Location: Colombia

Working Hours: 2:00 AM – 11:00 AM Colombia time (9:00 AM – 6:00 PM CEST)

The position primarily supports teams located across EMEA and APAC rregions

What You’ll Do

• Support the day-to-day operational management of Medical Information programs.
• Monitor KPIs, service levels, productivity, quality, and client expectations.
• Coordinate staffing coverage and workload distribution.
• Manage operational escalations and support timely issue resolution.
• Monitor dashboards and performance reports to identify trends and improvement opportunities.
• Support quality monitoring, reconciliations, CAPAs,



and operational controls.
• Participate in operational reviews, governance meetings, and quality calibrations.
• Support onboarding, training, and ongoing team development.
• Identify operational risks and recommend corrective actions.
• Ensure compliance with SOPs, PVAs, Quality Agreements, regulatory requirements, and company policies.
• Lead and support approximately 3–5 direct reports, including agents and potentially Team Leaders.

What We’re Looking For

Bachelor’s degree required; a Life Sciences background is preferred but not mandatory.

Postgraduate or Master’s degree is a plus.

Minimum 3 years of relevant experience; 5 years preferred.

Healthcare Industry And/or Medical Affairs Experience Is Preferred.

C1 English proficiency.

Advanced Microsoft Office skills, including Excel, PowerPoint, Outlook, SharePoint, and Teams.

Experience with CRM platforms, contact center technologies, and r

📌 Senior Supervisor (Bogotá)
🏢 Conduent
📍 Bogotá