At Contact Point 360, we are hiring Tech Support and customer service Agents.Tech Support experience required – Join our Wave 1What we offerBase salary: COP $2,700,000Indefinite-term contract + legal benefitsFixed schedule | 42 hours per weekWeekends Off (Depending on operations needs)On-siteWave 1Location: Calle 97 & Autopista Norte – BogotáResponsibilitiesProvide first-level technical support via phone, chat, and email.Diagnose and troubleshoot hardware and software issues.Support users with laptops, desktops, printers, and other technical issues.Guide users step by step to identify and resolve technical problems.Accurately document, categorize,



and track support tickets.Prioritize cases based on impact and urgency.Escalate complex technical issues with the necessary supporting documentation.Meet individual and team goals related to quality and response times.RequirementsB2 English level or higher.Experience in technical support or service desk AND customer service.Basic understanding of LAN/WAN networks.Experience using IT tools.Strong troubleshooting and problem-solving skills.Excellent verbal and written communication skills.Customer-oriented mindset and willingness to learn.Contract TypeIndefinite-term contractWork ModalityOn-siteScheduleFixed schedule | 42 hours per week | 2 days off per weekAt Contact Point 360 S.A.S., we believe in talent without barriers. We are committed to fostering an inclusive, diverse, and respectful workplace where every individual has the opportunity to grow and achieve both their personal and professional goals.We encourage everyone to participate in our recruitment and hiring processes under the principles of equal opportunity. We value talent, diversity, and the unique potential that each person brings to our organization.#J-18808-Ljbffr

📌 Tech Support Agent I $2.7m I Wave 1 I Indefinite Term Contract (Cundinamarca)
🏢 Contact Point 360
📍 Cundinamarca