Job Overview

MPS Group is looking for a Manager “Customer Experience & Innovation Consultant” to join our team to sell, shape and support digital business transformation (DBT), or service and product strategy engagements that lead to innovative and connected offerings for our clients and their customers. This role will participate in all phases of strategy–either for an enterprise or specific to a product or service–from context framing to value proposition development, the definition of roadmaps and design, and ongoing consultation.

What success will look like for you:
• Articulate and frame a client’s customer and business problems, and the mutual value of recommendations, initiatives, solutions and phases of a strategic roadmap
• Leverage a breadth of experience in product innovation, service design thinking and customer research, supported by business strategy and technology into integrated and actionable strategy and execution that will delight and serve customers, bridging strategy concepts to designed products and services




• Collaborate with clients and internal partners to generate strategies and value propositions that utilize innovative technology and emerging channels–web, mobile, social, chat, voice, kiosk, etc. – to compliment traditional modes of service
• Synthesize information quickly, and apply this deftly through a combination of foresight, experience, and agility
• Facilitate meetings and workshops with sensitivity to client and team needs
• Ability to show the traceability and clear shaping of research, data and observations into actionable insights, implications, and initiatives for our clients
• Shape data and CRM strategies that turn customer data into personalized, connected experiences, defining how data, segmentation, and CRM capabilities drive customer engagement, loyalty, and measurable business value
• Help to plan, estimate, and manage a track of work (including other individuals) in accordance with budget, deliverables and quality st

📌 Manager “Customer Experience (Bogotá)
🏢 MPS Group
📍 Bogotá