Make every customer interaction a smooth start to their mobile service journey. Fusion CX is hiring Customer Service Associates for Mobile Onboarding in Colombia to support customers through inbound interactions, assist with account and billing-related needs, and help customers understand relevant mobile products, services, plans, pricing, and promotions. In this role, you will combine customer service, account support, billing assistance, and sales-oriented conversations. You will take ownership of customer interactions, identify needs, recommend relevant solutions, and complete required documentation accurately while maintaining a high standard of service.Job Descriptions:About the Role As a Customer Service Associate – Mobile Onboarding, you will provide professional customer service through inbound interactions and assist customers with their mobile service needs. You will handle account and billing inquiries, explain relevant products and plans, identify sales and cross-selling opportunities, and guide customers toward appropriate solutions. Accuracy, active listening, effective communication, and the ability to navigate multiple systems are important to successfully manage customer interactions from beginning to end.Key ResponsibilitiesProvide professional customer service through inbound interactions, primarily handling billing and account-related inquiries.Assist customers with invoices, charges, payments, account balances, and telecommunications services.Investigate and resolve billing-related issues.Identify customer needs and recommend relevant products, services, or solutions.Identify and execute end-to-end (E2E) sales and cross-selling opportunities.Explain products, plans, pricing,



promotions, and billing information clearly and accurately.Take ownership of customer interactions from beginning to end.Navigate multiple systems while maintaining accuracy and efficiency.Document customer interactions and complete required call coding accurately.Follow established processes, policies, compliance requirements, and quality standards.Job Requirements:High school diploma.Minimum 3 months of call center experience.Previous Customer Service experience.English proficiency at B2–C1 level.Strong verbal and written communication skills.Strong communication and active listening skills.Basic computer and system navigation skills.Ability to multitask and navigate multiple systems.Customer-focused approach and comfortable working in a sales-oriented environment.Full-time availability.Availability to work rotating shifts, weekends, and public holidays according to business needs.Work Details:Position: Customer Service Associate – Mobile OnboardingLocation: ColombiaWork Type: Full-TimeSupport: Inbound Customer ServiceSchedule: Rotating shifts, including weekends and public holidays, according to business needsWhy Join Fusion CX?Build valuable experience across customer service, mobile services, billing support, and sales-oriented customer interactions while developing strong communication and system-navigation skills.What You Will GainExperience supporting customers with mobile and telecommunications servicesStronger billing and account-support skillsExperience in identifying sales and cross-selling opportunitiesHands-on experience navigating multiple customer service systemsExperience managing customer interactions from beginning to end#J-18808-Ljbffr

📌 Customer Service Associate – Mobile Onboarding – Colombia
🏢 Fusion CX
📍 Colombia