11 oct
|
Iron Systems
|
Bogotá, D.C.
11 oct
Iron Systems
Bogotá, D.C.
- Provide on-site and desk-side support services to end users.
- Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
- Complete incidents and requests within SLA in a pressurized environment.
- Build, configure and troubleshoot Install “Gold” image on customer PC and laptop applications and hardware components.
- Ensure tickets are updated on a daily basis.
- Support meeting room environment and video conferencing.
- Support printers, scanners, and other peripherals.
- Support mobile devices, such as iPads, iPhones, and Android devices.
- End‑User Data backup and restoration when required in the course of a service incident.
- Smart hands support for data center equipment as per required SLA (in specified locations)
- As directed by CLIENT Tech support will assist in troubleshooting the data center devices
- Replace defective components cards in data center equipment’s as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
- Import /Export tapes to the tape libraries as advised by CLIENT tech support.
Key Responsibilities
- Provide on-site and desk-side support services to end users.
- Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
- Complete incidents and requests within SLA in a pressurized environment.
- Build, configure and troubleshoot Install “Gold” image on customer PC and laptop applications and hardware components.
- Ensure tickets are updated on a daily basis.
- Support meeting room environment and video conferencing.
- Support printers, scanners, and other peripherals.
- Support mobile devices, such as iPads, iPhones, and Android devices.
- End‑User Data backup and restoration when required in the course of a service incident.
- Smart hands support for data center equipment as per required SLA (in specified locations)
- As directed by CLIENT Tech support will assist in troubleshooting th
📌 Desktop Engineer (Bogotá, D.C.)
🏢 Iron Systems
📍 Bogotá, D.C.