ABOUT GREYSTAR
Greystar is a leading, fully integrated integral real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
This role manages customer support to residents by providing assistance with service requests, accounting and rental issues,



and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention.
JOB DESCRIPTION
- Achieves the community's resident satisfaction and retention goals by ensuring resident complains and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
- Completes call-backs on all service requests within 24 hours to ensure resident satisfaction.
- Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to residents.
- Organizes and coordinates resident functions, including parties, birthday cards, welcome gifts, unit visits, and other events as directed.
- Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensures the leasing office, tour path and mo

📌 Resident Services Manager (Colombia)
🏢 Greystar
📍 Colombia