FUSION CX | JOB OPENING Department: Call Center Operations | Category: Mobile Customer Support / Sales / Telecommunications
About the Role

Fusion CX is hiring Mobile Customer Service and Sales Representatives to support customers of a US mobile services provider. You will help with mobile plans, devices, accounts, activations, and general support questions while identifying relevant service or sales opportunities.

Key Responsibilities
- Answer inbound inquiries about mobile plans, devices, account changes, and services.
- Assist with activations and routine mobile account or service questions.
- Explain available plans, features, and service options accurately.
- Troubleshoot common issues and elevate complex cases when required.
- Identify customer needs and suggest suitable mobile services when appropriate.




- Document interactions and meet customer service, quality, and applicable sales goals.

Skills and Qualifications
- Customer service or contact center experience preferred.
- Strong spoken English and the ability to explain information simply.
- Good troubleshooting, problem-solving, and computer skills.
- Willingness to learn about mobile plans, devices, and support systems.
- Sales and telecommunications or mobile experience are advantages.

Who Should Apply?

Best suited to candidates with customer support, telecom, mobile retail, or service-related sales experience.

📌 Customer Service Associate – Mobile Inbound – Colombia (Medellín)
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