Callnovo - English-Spanish Bilingual Tier 2 Technical Support Representative (Bogotá, D.C.)

Callnovo - English-Spanish Bilingual Tier 2 Technical Support Representative (Bogotá, D.C.)

11 oct
|
Fuku
|
Bogotá, D.C.

11 oct

Fuku

Bogotá, D.C.

Company
Callnovo
Job Title
English-Spanish Bilingual Tier 2 Technical Support Representative
Employment Type
Freelancer Contract
Location
Remote; open to candidates in Spanish-speaking countries in Americas time zones. This posting is created for the listed city/country only.
Working Hours
- 3:00 PM - 12:00 AM Central European Time
- 5 days per week; exact workdays to be confirmed
- Candidates must be available to support weekend shifts

Compensation
- Salary range is not provided at this stage; compensation will be discussed during the interview process

Job Overview
Callnovo is seeking an English-Spanish Bilingual Tier 2 Technical Support Representative to deliver customer-facing technical support via phone, remote connection, and real-time chat. The idóneo candidate will possess strong troubleshooting abilities, in-depth knowledge of Windows OS and PC hardware, and the capability to guide customers through technical issues with clarity and patience.
Key Responsibilities
- Handle inbound customer calls and provide efficient technical assistance




- Make outbound calls to customers requiring technical support
- Conduct remote sessions to diagnose and resolve technical problems
- Communicate with customers via real-time chat during remote support sessions
- Troubleshoot PC hardware, software, operating system, driver, email, malware, and peripheral device issues
- Guide customers through Windows OS installation, configuration, and system-related troubleshooting
- Provide clear, step-by-step solutions to customers
- Escalate unresolved or complex cases to the appropriate team or supervisor
- Participate in service improvement initiatives as assigned

Requirements
- Fluent in English and Spanish
- Previous experience in technical support, IT helpdesk, or customer-facing troubleshooting roles
- Strong troubleshooting and problem-solving skills
- Ability to research and resolve unfamiliar technical issues
- Good knowledge of PC hardware components, including CPU, GPU, RAM,

📌 Callnovo - English-Spanish Bilingual Tier 2 Technical Support Representative (Bogotá, D.C.)
🏢 Fuku
📍 Bogotá, D.C.

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