Make every customer interaction a smooth start to their mobile service journey. Fusion CX is hiring Customer Service Associates for Mobile Onboarding in Colombia to support customers through inbound interactions, assist with account and billing-related needs, and help customers understand relevant mobile products, services, plans, pricing, and promotions. In this role, you will combine customer service, account support, billing assistance, and sales-oriented conversations. You will take ownership of customer interactions, identify needs, recommend relevant solutions, and complete required documentation accurately while maintaining a high standard of service.
Job Descriptions:
About the Role As a Customer Service Associate – Mobile Onboarding, you will provide professional customer service through inbound interactions and assist customers with their mobile service needs. You will handle account and billing inquiries, explain relevant products and plans, identify sales and cross-selling opportunities, and guide customers toward appropriate solutions. Accuracy, active listening,



effective communication, and the ability to navigate multiple systems are important to successfully manage customer interactions from beginning to end.
Key Responsibilities
- Provide professional customer service through inbound interactions, primarily handling billing and account-related inquiries.
- Assist customers with invoices, charges, payments, account balances, and telecommunications services.
- Investigate and resolve billing-related issues.
- Identify customer needs and recommend relevant products, services, or solutions.
- Identify and execute end-to-end (E2E) sales and cross-selling opportunities.
- Explain products, plans, pricing, promotions, and billing information clearly and accurately.
- Take ownership of customer interactions from beginning to end.
- Navigate multiple systems while maintaining accuracy and efficiency.
- Document customer interactions and complete required cal

📌 Customer Service Associate – Mobile Onboarding – Colombia (Medellín)
🏢 Fusion CX
📍 Medellín