Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers 2) led by advantaged underwriting in insurance 3) to protect the whole home. As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.Job Title: Contractor Relations RepresentativeLocation: ColombiaWorkplace Type: RemoteJob SummaryThe future is bright for the Porch Group, and we’d love you to be a part of it as a Contractor Relations Representative. Contractor Relations Representative (CRR) will perform a variety of functions that primarily involve locating technicians to service client's claim requests. The CRR also establishes a relationship with contractors in covered areas, maintains relationships with contractors,



and maintains follow-up with customers ensuring that we are providing quality customer service.What You Will DoComplete assigned daily tasks as distributed by the managersBuild B2B relationships with technicians/trade partners across covered areasMaintain daily metrics as set aside by the manager (subject to change)Source out work orders to technicians/trade partners within networkClient follow-up to ensure quality customer service by providing technician/trade partner informationTechnician/trade partner follow-up to confirm the scheduled appointment(s)Outsource contractors when needed with at least 15 attempts for each claimCorrectly label claim disposition to ensure reporting accuracy for managementMaintain a strong, working knowledge of CRM systems operations and functionsNotify the direct manager of any broken relationship or broken standards from contractors/trade partnersWhat You Will BringMinimum high school diploma2+ years working in customer-facing roles requiredPrior experience onboarding, supporting, or working directly with home improvement professionals, tradespeople, or home services providers preferredOutstanding written and verbal English communication skills.



Samples may be requestedAbility to deliver a world‑class customer experience while balancing the needs of the businessExcel Spreadsheet data entriesDeal with escalated situationsWorkspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps uploadWhat You Will GetSupporting Porch Group Pay Range: COP 2,100,000.00 to COP 2,300,000.00 salary per month #LI-GZ1 #LI-RemoteCompany CultureWe are a leading vertical software and insurance platform and are positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. Porch differentiates and looks to win in the massive and growing homeowners insurance opportunity by: 1) Providing the best services for homebuyers 2) Being led by advantaged underwriting in insurance 3) Protecting your whole home. Our values guide us in everything we do, from individual everyday tasks to high-level strategic planning: No Jerks / No Egos Be Ambitious Solve Each Problem Care Deeply Together We Win. At Porch Group, we're committed to an inclusive work culture where everyone is respected. We trust our team members with significant responsibilities, which creates true ownership opportunities and meaningful contributions. This culture of empowerment and accountability drives individual personal growth and our overall company's success! In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Today, we are a truly integral team hiring for positions (many fully remote) across the United States, Mexico, and India.#J-18808-Ljbffr

📌 Contractor Relations Representative, Pw (Colombia)
🏢 Porch.com
📍 Colombia