Job Title Customer Success Management Senior Specialist
About The Business Area/Department : Amadeus Hospitality Distribution Consulting unit in Americas is focused on helping travel sellers and partners access and distribute hotel content effectively. Our area combines commercial strategy, customer success, and hospitality solutions, working closely with customers to grow their hotel business and maximize the value of Amadeus solutions.
Summary of the role:
As a Customer Success Specialist, you’ll play an important role in helping our customers get the most value from Amadeus hospitality distribution solutions to achieve their business goals. You’ll work closely with customers to understand their needs and challenges, provide expert guidance, promote best practices, and support the successful adoption and use of our solutions. By connecting customers with the right expertise and resources, you’ll help them accelerate business outcomes and identify opportunities to gain even greater value from their investment. Working alongside Customer Success Managers and cross-functional teams,



you’ll contribute to a strong post-sales experience, build trusted customer relationships, and support continued adoption, retention, and growth. If you enjoy solving customer challenges, sharing your expertise, and helping customers succeed, we’d love to hear from you.
In this role you’ll:
- Set customers up for success by understanding their goals and helping them maximize value from Amadeus solutions.
- Drive adoption and engagement through best practices, proactive guidance, and support throughout the customer journey.
- Be a trusted product expert, guiding customers through troubleshooting challenges and collaborating with internal teams to identify root causes and solutions.
- Monitor customer success by tracking key metrics, anticipating challenges, and driving business outcomes.
- Build strong relationships through regular engagement and business reviews.
- Support retention and g

📌 Customer Success Management Senior Specialist (Bogotá, D.C.)
🏢 1083 Amadeus IT Group Colombia
📍 Bogotá, D.C.