Engineering Full Time Remote $110,000 - $140,000 CAD per year

Rocket Rezis an all-in-one cloud platform behind some of the fastest-growing tours and attractions. Our platform connects data from everyfacetof our customers’ businesses to help them manage their revenue like never before.

Ifyou’repassionate about solving problems, working with technology, helping customers succeed, and building scalable solutions, this may bethecareer opportunity for you.

The Engineering Team Lead role exists to provide focused leadership within a specific area of the engineering organization. This role bridges the gap between individual contributors and senior engineering leadership, with a blend of technical execution, team management, and functional ownership.

Role Responsibilities

Technical Execution & Delivery

The Team Lead ensures that work is delivered consistently, on time, and with quality. They are expected to be technically hands-on and a player-coach; contributing to code reviews, architecture discussions, and even active development.

This includesmanagingandcommunicatingtheteam’sbacklog, partnering with Product Management to prioritizeincomingwork, and ensuring follow-through onalldeliverables.

They are directly accountable for the success of their functional area, including:

- Creating visibility into team progress, blockers, and impact and proactively communicating progress
- Driving outcomes and continuous improvement within their area of responsibility
- Owning the performance, reliability, and delivery oftheir team’s software
- Ensuring that deliverables meet organizational standards such as for security,usabilityand API guidelines
- Ensuringcustomerissues are triaged, prioritized, and resolved effectively
- Collaborating with other leads and stakeholders to align on goals and resourcing

Functional Ownership





The Team Lead owns the ongoing operation and maintenance of allsoftware their teamhas delivered or taken ownership over. This includesmanagingrelease processes,ensuringadequate on-call coverage for their systems, and the ongoing creation and maintenance of runbooksandautomation. The Team Lead also works closely with platform engineering to ensure costs arecontrolled and thatadequate telemetry, monitoring and alerting existfor their deliverables.

The role acts as the main point of contact for any cross-functional collaboration related to this area (e.g.customersupport, productmanagement, QA).

This role includesdirect peoplemanagement. The Team Lead supports a small group of engineers (typically3–5direct reports) by:

- Holding regular 1:1s
- Providing day-to-day coaching and guidance
- Supporting career developmentand leveling up technical skills and thinking of their team
- Facilitating performance conversations and feedback

Communication & Culture Building

The Team Lead communicates priorities, progress, and blockers to the broader org. They help foster a team environment grounded in Rocket Rezvalues: ownership, humility, presence, and continuous improvement. They are a first point of escalation and help drive resolution both within the team and across departments.

Requirements

- 5+ years of professional software engineering experience, including time as a senior/staff-level IC, plus 1–2+ years in a technical leadership role (tech lead, team lead, or EM) with direct accountability for a team's delivery
- Demonstrated "player-coach"track record— actively coding, reviewing PRs,



and contributing to architecture while leading a team; experience owning a service end-to-end including release management, on-call, and reliability
- Strongproficiencyin delivering Software as a Service and modern engineering practices (code review, CI/CD, testing, cloud infra/cost management,monitoringand alerting); familiarity with API design, security, and usability standards
- Experience managing 4+direct reports (or clear readiness for a first people-management role): running 1:1s, coaching, supporting career development, and delivering direct performance feedback
- Excellent written and verbal communication skills, with experience partnering across Product, QA, and Customer Support and translating technical detail for non-technical stakeholders
- Alignment with Rocket Rez'svalues — ownership, humility, presence, and continuous improvement —demonstratedthrough past behavior
- Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

What You’ll Love About Rocket Rez

AtRocket Rez, we believe People Come First, and that includes every team member. We’rebuilding an environment where each person is empowered to do their best work by fostering connection, development, ownership, and a little fun—plus competitive salaries and benefits, of course!

- We have team memberslocatedin Canada, the U.S., and Ecuador.
- Diversity adds value to everything we do; we hire from a wide range of backgrounds to bring unique perspectives to our team.
- We offer generous paid time off because we know a healthy work-life balance is key.
- Retirement benefits, health insurance, and supportive parental leave.

Our Core Values

- Win with Integrity
- Assume Positive Intent
- People Come First
- Teamwork Drives Results

We are beyond excited that you are interested in joining our team andcan’twait to meet you!

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📌 Engineering Team Lead (Colombia)
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📍 Colombia