Newfire General Partners in Colombia is seeking a hands-on Senior IT Help Desk Manager to lead day-to-day IT operations for a key client. You will personally handle escalations, perform troubleshooting, and guide a small support team in delivering consistent service.
The role requires managing a mixed macOS and Windows fleet via Microsoft Intune, a strong grasp of the Microsoft 365 ecosystem, and clear communication with a U.S.-based workforce during US business hours.
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📌 Senior IT Help Desk Lead for Healthcare Tech & Client Ops (Medellín)
🏢 Newfire Global Partners
📍 Medellín
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