FUSION CX | JOB OPENING Department: Call Center Operations | Category: Customer Service / Telecommunications
About the Role
Fusion CX is hiring Customer Service Representatives to support residential customers of a leading US telecommunications provider. You will answer questions about home services, assist with billing and account requests, and help customers resolve service concerns.
Key Responsibilities
- Respond to customer inquiries about residential services, billing, and account changes.
- Identify customer concerns and explain appropriate solutions in clear, simple language.
- Assist with basic service-related troubleshooting and escalated complex issues when needed.
- Handle complaints with patience, professionalism, and empathy.




- Document customer interactions accurately and follow established service processes.
- Meet applicable customer service, quality, and productivity expectations.

Skills and Qualifications
- Customer service or BPO experience preferred.
- Strong spoken English, active listening, and problem-solving skills.
- A patient, customer-focused approach and confidence in handling difficult conversations.
- Basic computer skills and the ability to learn support systems and procedures.
- Previous telecommunications experience is an advantage.

Who Should Apply?
Best suited to candidates with customer service, inbound voice support, or contact center experience.

📌 Customer Service Representative – Residential Support (Medellín)
🏢 Fusion CX
📍 Medellín