At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About Our Client
Our client is a rapidly growing fintech company that is transforming the rental experience. Their mission is to make housing more accessible, transparent, and secure—helping renters move into their dream homes while giving property owners the tools to reduce risk and accelerate growth.
Recognized by Inc. 5000, Forbes, and Deloitte as one of the fastest-growing companies in real estate and insurance, they have already partnered with many of the nation’s largest landlords and have guaranteed billions of dollars in rent and deposits. Their focus on customer experience and innovation has positioned them as a trusted leader in the industry.
The Customer Success & Underwriting team plays a vital role in this mission—guiding renters through the process, supporting landlords with clarity, and ensuring that every interaction builds confidence and trust.
The Role
As a Customer Success Specialist,



you’ll be a trusted point of contact for renters, landlords, and brokers. This role goes beyond answering questions—you’ll remove barriers, solve problems, and create a seamless customer journey.
Key Responsibilities
- Provide customer support across multiple channels (phone, email, chat, and back-office tasks).
- Communicate clearly and empathetically in English, both spoken and written.
- Make approval decisions and update policies after completing structured underwriting training.
- Educate renters on Rent Coverage & Deposit Coverage to help them secure homes.
- Build strong relationships with leasing offices, brokers, and renters to ensure satisfaction and long-term partnerships.
- Handle escalations and resolve complex issues with professionalism and empathy.
- Share customer insights to support continuous product and process improvements.
- Contribute to a culture of collaboration and

📌 Customer Success Specialist (Colombia)
🏢 Hire With Near
📍 Colombia