EPAM is a leading general provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
We are looking for a Senior Application Support Engineer to help ensure reliable operation of business-critical web applications across a complex environment. You will troubleshoot issues end-to-end, collaborate through ITSM processes, and improve monitoring and support practices.
Responsibilities
- Resolve application incidents by performing end-to-end troubleshooting across web, application, and database layers




- Analyze Java core application logs to identify root causes and recommend corrective actions
- Execute advanced SQL queries to validate data, diagnose issues, and support investigations
- Follow ITSM/ITIL practices to handle incidents, problems, and changes with clear documentation
- Monitor systems using Elastic and APM logs to detect anomalies and prevent recurrence
- Operate and validate pre-built Jenkins pipelines to support deployments and routine operational tasks
- Collaborate in Jira and Confluence to track work, document runbooks, and share knowledge
- Support releases and on-call coverage across shifts, including evenings, weekends, and scheduled windows
- Coordinate with cross-functional teams to restore service quickly and communicate status to clients
- Capture and interpret diagnostic artifacts such as browser HAR files and SSL/HTTP traces when needed

Requirements
- 3+ years of application support experience in a medium-to-large ecosystem
- Strong Core Java De

📌 Senior Application Support Engineer (Colombia)
🏢 EPAM Systems
📍 Colombia