About The Auctus Group LLC
We're big on people and culture at the Auctus Group. Our most important role as a company is to provide an amazing working environment for our team. We've been work-from-home-warriors since before it was cool. We support (like encourage and fund) continuing education. We match charitable donations. Our whole goal is: work to live not live to work. Oh and we're weirdos too...we do remote happy hours and have a book club and goofy stuff like that.
Who we're looking for:
- you like a fast-paced environment,
- you thrive with change and development,
- you like giving feedback,
- you're a team player,
- you love learning/sleuthing,
- you're big on accountability.

Position Overview
The Auctus Group is seeking a Spanish Bilingual Customer Service Coordinator to support patient and client communication in a healthcare billing environment. This role is responsible for handling inbound and outbound calls, assisting patients with billing-related questions, explaining statements and Explanation of Benefits (EOBs), processing payments,



documenting interactions accurately, and coordinating with internal teams to resolve billing concerns. The idóneo candidate is fluent in both English and Spanish, has strong customer service skills, understands the importance of accuracy and professionalism in healthcare-related conversations, and is comfortable working across multiple billing systems, EHR/EMR platforms, and communication tools.
Key Responsibilities
- Handle a high volume of inbound and outbound calls in a timely, professional, and patient-centered manner.
- Communicate clearly and effectively with English- and Spanish-speaking patients, ensuring they understand billing statements, Explanation of Benefits, payment responsibilities, and account concerns.
- Provide information, resolve problems, and advise patients regarding statements, balances, claims, payments, and insurance-related inquiries.
- Follow approved communication scripts, guidelines, and cli

📌 Spanish Bilingual Customer Service Coordinator – Healthcare Billing (Colombia)
🏢 The Auctus Group
📍 Colombia