CI&T; is seeking a Senior Business Analyst to lead the analysis and design of CRM solutions on Microsoft Dynamics 365 Customer Service. You will bridge business needs with technology, guiding end-to-end case management implementations and collaborating with cross-functional teams to align configurations with client objectives.
The role emphasizes fluent English communication, hands-on Dynamics 365 experience, and active use of AI tools to accelerate documentation and analysis.
📌 Lead Dynamics 365 Case Management Senior BA (Colombia)
🏢 Ci&T
📍 Colombia
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