Clara is the leading platform in Latin America for companies to execute and manage every payment operation. More than 50,000 leading and fast-growing businesses run on our corporate cards, bill pay, financing and B2B payments, and in 2025 the Financial Times named Clara the region's fastest-growing company. We're passionate about helping every company we work with become more effective—and, through that, raising the region's competitiveness. We're ~400 people, backed by Notable Capital, Coatue, Kaszek, monashees, DST Integral, ICONIQ, General Catalyst and Goldman Sachs, among others.
What you'll do
We're looking for a Customer Happiness Associate to support Clara's growing base of B2B customers in Colombia. You'll be a key player in ensuring an exceptional support experience, owning complex issue resolution and creating thoughtful interactions that reflect Clara's commitment to excellence.
In this role, you will:
- Resolve escalated support issues through email, chat, and phone with empathy and precision.




- Proactively investigate customer problems and document findings clearly in internal tools.
- Provide follow-up support to ensure complete resolution and satisfaction.
- Engage with customers considering cancelling or reducing their usage and offer solutions that support retention.
- Identify trends in customer feedback and propose improvements to product or process.
- Balance multiple incoming tickets while maintaining quality, tone, and timeliness in every interaction.
- Use tools like Zendesk, HubSpot, and Google Drive to deliver high-touch, data-informed support.

Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.
Must haves
- At least 2 years of experience in Customer Support, Customer Success, or Customer Experience roles
- Previous experience supporting B2B clients, preferably in a Fintech or fast-paced startup
- Advanced proficiency with tools li

📌 Customer Happiness Associate (Colombia)
🏢 Clara
📍 Colombia