FUSION CX | JOB OPENING Department: Call Center Operations | Category: Billing Support / Customer Service
About the Role
Fusion CX is hiring Billing and Customer Support Representatives to assist residential customers of a leading US telecommunications provider with outstanding balances, overdue payments, billing questions, and service interruptions related to non-payment. You will explain account information and help customers understand available payment or service solutions.
Key Responsibilities
- Assist customers with overdue balances, billing inquiries, and payment-related concerns.
- Explain account balances and approved payment or service options clearly.
- Address questions about service interruptions related to non-payment.
- Handle sensitive and difficult conversations with professionalism and respect.
- Resolve concerns where possible and escalated disputes through the appropriate process.
- Maintain accurate account notes and follow privacy and payment-handling procedures.





Skills and Qualifications
- Customer service or contact center experience preferred.
- Billing, collections, or payment support experience is an advantage.
- Strong English communication, attention to detail, and problem-solving skills.
- Comfortable discussing amounts owed and payment concerns professionally.
- Ability to follow procedures and record account information accurately.

Who Should Apply?
Best suited to candidates with customer service, billing support, or collections-related customer interaction experience. Looking for customer service jobs in Colombia, call center jobs in Colombia, billing customer service jobs, or collections jobs in Colombia? Join Fusion CX as a Customer Service Associate – Non-Pay / Collections and build your career in customer experience.

📌 Billing and Customer Support Representative – Residential Services (Medellín)
🏢 Fusion CX
📍 Medellín