We’re Hiring: Senior Supervisor, Delivery – Medical Information

Are you an experienced operations professional looking for an opportunity to lead teams and support high-quality service delivery in a integral environment?

We are looking for a Senior Supervisor, Delivery to join our Operations team and support the day-to-day management of Medical Information programs, ensuring operational performance, quality, compliance, and an excellent customer experience.

Location: Colombia

Working Hours: 2:00 AM – 11:00 AM Colombia time (9:00 AM – 6:00 PM CEST)

The position primarily supports teams located across EMEA and APAC rregions

What You’ll Do

- Support the day-to-day operational management of Medical Information programs.

- Monitor KPIs, service levels, productivity, quality, and client expectations.

- Coordinate staffing coverage and workload distribution.

- Manage operational escalations and support timely issue resolution.

- Monitor dashboards and performance reports to identify trends and improvement opportunities.

- Support quality monitoring, reconciliations, CAPAs, and operational controls.

- Participate in operational reviews, governance meetings, and quality calibrations.

- Support onboarding, training, and ongoing team development.

- Identify operational risks and recommend corrective actions.

- Ensure compliance with SOPs, PVAs,



Quality Agreements, regulatory requirements, and company policies.

- Lead and support approximately 3–5 direct reports, including agents and potentially Team Leaders.

What We’re Looking For

Bachelor’s degree required; a Life Sciences background is preferred but not mandatory.

Postgraduate or Master’s degree is a plus.

Minimum 3 years of relevant experience; 5 years preferred.

Healthcare Industry And/or Medical Affairs Experience Is Preferred.

C1 English proficiency.

Advanced Microsoft Office skills, including Excel, PowerPoint, Outlook, SharePoint, and Teams.

Experience with CRM platforms, contact center technologies, and reporting tools is preferred.

Knowledge of Medical Information processes, Pharmacovigilance requirements, and healthcare compliance is highly valued.

Strong customer service, communication, problem-solving, decision-making, adaptability, and teamwork skills.

Training: Approximately 8 weeks, following the standard onboarding training program. Training will generally take place from 2:00 AM to 11:00 AM Colombia time.

If you have a strong operations background, enjoy leading teams, and are comfortable working in a global environment, we’d love to hear from you!

? Interested? Apply or reach out for more information.

📌 Senior Supervisor (Bogotá)
🏢 Conduent
📍 Bogotá