As a CX Associate , you are the heartbeat of a customer-centric mission. You will work alongside a high-performing team to deliver a "best-in-class" experience for German-speaking customers, ensuring every interaction with the brand is seamless, empathetic, and efficient. This is more than a support role; you will act as a vital bridge between the customers and the clinical team. For a high-performer who embodies "customer-obsessed" philosophy, this position offers a clear trajectory toward future CX Leadership opportunities.

Key Responsibilities

- You’ll work under the close guidance of your CX Lead to help provide outstanding support to customers.
- Answering client's inquiries through phone, email and chat
- Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
- Tracking Shipments and backend shipping inquiries
- General Research
- Updating addresses and client information





Skills, Knowledge and Expertise

Hard / Technical Skills

- Language: Must be fluent in German and English and can convey key conversational points concisely.
- Shift Timing :Availability to work weekends or having split-offs

Soft Skills

- Complexity : Highly organized and can complete multiple projects concurrently. You can surf between internal workflows and customer conversations without missing a beat.
- Mindset: Can calmly handle uncertainty and rapidly changing situations.
- Learning: Resourceful and quick to learn. You regularly teach yourself the skills you need from scratch.

Benefits

- 100% work-from-home setup
- Hands-on support
- Training opportunities

Originally posted on Himalayas

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📌 CX Associate - German (Voice) (Colombia)
🏢 Magic
📍 Colombia