Real-Time Analyst - WFM & Contact Center Analytics (Bogotá, D.C.)

Real-Time Analyst - WFM & Contact Center Analytics (Bogotá, D.C.)

12 oct
|
Lean Solutions Group
|
Bogotá, D.C.

12 oct

Lean Solutions Group

Bogotá, D.C.

Lean Solutions Group is seeking a Real-Time Analyst (RTA) to support a U.S.-based client in the automotive services industry, based in Colombia. You will monitor real-time center performance and track key metrics to ensure service levels. The role requires 1–2 years in RTA/WFM, strong Excel skills, and advanced English (C1).

Experience with NICE or SmartReach is a plus; Power BI is a plus. Working hours include Mon, Tue, Wed, Sat and Sun, 8:00 AM–5:00 PM, with the team aiming to optimize

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📌 Real-Time Analyst - WFM & Contact Center Analytics (Bogotá, D.C.)
🏢 Lean Solutions Group
📍 Bogotá, D.C.

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