Job Title: **Contractor Relations Representative**Location:**Colombia**Workplace Type: **Remote***This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.* **Job Summary**The future is bright for the Porch Group, and we’d love you to be a part of it as a **Contractor Relations Representative**Contractor Relations Representative (CRR) will perform a variety of functions that primarily involve locating technicians to service client's claim requests. The CRR also establishes a relationship with contractors in covered areas, maintains relationships with contractors, and maintains follow-up with customers ensuring that we are providing quality customer service.**What You Will Do As A Contractor Relations Representative*** Complete assigned daily tasks as distributed by the managers* Build B2B relationships with technicians/trade partners across covered areas* Maintain daily metrics as set aside by the manager (subject to change)* Source out work orders to technicians/trade partners within network* Client follow-up to ensure quality customer service by providing technician/trade partner information* Technician/trade partner follow-up to confirm the scheduled appointment(s)* Outsource contractors when needed with at least 15 attempts for each claim* Correctly label claim disposition to ensure reporting accuracy for management* Maintain a strong, working knowledge of CRM systems operations and functions* Notify the direct manager of any broken relationship or broken standards from contractors/trade partners**What You Will Bring As A Contractor Relations Representative*** Minimum high school diploma.* 2+ years working in customer-facing roles required.* Prior experience onboarding, supporting, or working directly with home improvement professionals, tradespeople, or home services providers preferred.* Outstanding written and verbal English communication skills. Samples may be requested.* Ability to deliver a world-class customer experience while balancing the needs of the business.* Excel Spreadsheet data entries.* Deal with escalated situations.* Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload**What You Will Get Supporting Porch Group**Pay Range: **COP 2,100,000.00 to COP 2,300,000.00**salary per month
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📌 Contractor Relations Representative, PW (Colombia)
🏢 Porch Group
📍 Colombia