Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. Youâll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, youâll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. Youâll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

We are looking for an analytical, organised and meticulous individual to manage accounts payable enquiries received via email and ticketing systems. This role requires the ability to investigate each case, provide clear and timely responses, and follow up until resolution, whilst maintaining high standards of service in a high-volume operation.

Required technical and professional expertise

- Prepare and execute payment proposals and payment runs in SAP, ensuring compliance with established schedules, controls, and approval workflows.
- Manage payment files and transactions through banking platforms, adhering to authorization requirements and internal controls.
- Review and validate payment details, including amounts, due dates, currencies, and banking information before processing.
- Reconcile payments recorded in SAP against bank statements and confirmations, investigating and resolving discrepancies.
- Perform account clearing, matching, and offsetting activities in SAP in accordance with defined procedures.
- Monitor and resolve rejected, returned, or pending payments to ensure timely completion.
- Serve as a key point of contact for suppliers and internal stakeholders, providing updates and support regarding payment status.
- Maintain accurate documentation and transaction records, supporting audit requirements and month-end closing activities.
- Identify opportunities to streamline processes, reduce manual work, and improve payment accuracy and efficiency.

Preferred technical and professional experience

- Deep Understanding of E-commerce: Experience working with e-commerce platforms and processes, including order processing and credits management, to maintain efficient and effective procurement operations.
- Knowledge of Global Payments: Exposure to global payment processes and systems, including payment terms and currency exchange, to ensure seamless and efficient procurement transactions.
- Familiarity with Contract Management: Experience working with contract management principles and practices, including contract negotiation and administration, to ensure compliance and best practices.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. Youâll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys.



With support from our strategic partners, robust IBM technology, and Red Hat, youâll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. Youâll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

We are looking for an analytical, organised and meticulous individual to manage accounts payable enquiries received via email and ticketing systems. This role requires the ability to investigate each case, provide clear and timely responses, and follow up until resolution, whilst maintaining high standards of service in a high-volume operation.

Required technical and professional expertise

- Serve as the primary point of contact for suppliers and internal stakeholders regarding invoices, payments, and outstanding balances.
- Manage a high-volume workload of 70 to 100 emails per day, ensuring timely and accurate resolution of inquiries.
- Investigate requests through SAP research, supporting documentation review, and detailed analysis of available information.
- Identify and resolve issues related to blocked invoices, payment delays, balance discrepancies, and other Accounts Payable exceptions.
- Provide clear, accurate, and solution-oriented responses that effectively address the root cause of each inquiry.
- Partner with Invoice Processing and Payment teams to drive resolution of complex cases requiring cross-functional support.
- Maintain accurate records of actions taken, ensuring tickets are properly documented and monitored through closure.
- Identify recurring issues and recommend process improvements that reduce response times, increase efficiency, and minimize rework.

Preferred technical and professional experience

- Deep Understanding of E-commerce: Experience working with e-commerce platforms and processes, including order processing and payment systems, is beneficial for this role. Knowledge of e-commerce best practices and trends would be advantageous in optimizing procurement operations.
- Global Payments Expertise: Exposure to global payment systems and processes, including international payment methods and regulations, would be valuable in ensuring seamless and efficient procurement operations.
- Contract Management Knowledge: Familiarity with contract management principles and practices, including contract negotiation and administration, would be beneficial in managing procurement transactions and ensuring compliance.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Introduction





A career in IBM Consulting is built on long‑term client relationships and close collaboration worldwide. Youâll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, youâll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. Youâll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long‑term career development while valuing your unique skills and experiences.

Your role and responsibilities

We are looking for an analytical, organised and meticulous individual to manage accounts payable enquiries received via email and ticketing systems. This role requires the ability to investigate each case, provide clear and timely responses, and follow up until resolution, whilst maintaining high standards of service in a high-volume operation.

Required technical and professional expertise

- Proven experience in Accounts Payable within large organizations, Shared Service Centers (SSC), or BPO environments.
- Experience managing supplier inquiries through shared mailboxes or ticketing systems, handling high volumes of requests (70 to 100 emails per day).
- Strong knowledge of Accounts Payable processes, including invoice processing, payment execution, and vendor account analysis.
- Proficiency in SAP for reviewing invoices, payments, balances, and transaction statuses.
- Advanced Excel skills, including pivot tables, lookup functions, data reconciliation, and validation.
- Strong analytical mindset with the ability to investigate discrepancies, connect information from multiple sources, and identify effective solutions.
- Excellent written communication skills, with the ability to convey information clearly, professionally, and accurately.
- Customer-focused approach, with sound judgment when managing sensitive inquiries and escalations.
- Highly organized, detail-oriented, and capable of managing multiple priorities independently.
- Ability to balance speed and quality while effectively prioritizing tasks based on urgency and business impact.
- Growth mindset, proactive problem-solving skills, and a collaborative approach to continuous process improvement.

Preferred technical and professional experience

- Deep Understanding of E-commerce: Experience working with e-commerce platforms and processes, including order processing and credits management, to maintain efficient and effective procurement operations.
- Knowledge of General Payments: Exposure to global payment processes and systems, including payment terms and currency exchange, to ensure seamless and efficient procurement transactions.
- Familiarity with Contract Management: Experience working with contract management principles and practices, including contract negotiation and administration, to ensure compliance and best practices.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

#J-18808-Ljbffr

📌 Conductor De Pasajeros/: Turnos Rotativos Y Estables (Bogotá, D.C.)
🏢 ORGANIZACIÓN SUMA
📍 Bogotá, D.C.