www.ezcontacts.com is one of the fastest-growing eyewear and contact lens retailers in the United States.

With consistent year-over-year growth and a strong commitment to providing exceptional customer experiences, we’re now expanding our Customer Service team in the metropolitan Area of Medellín.

We’re looking for motivated, English-fluent professionals who are passionate about customer care and eager to grow with an international company.

Location: Must be based in the Medellín metropolitan area.

Schedule: Monday to Friday, 8:00 a.m. – 4:30 p.m. or 9:0 am – 5:30 pm

Compensation: Starting at COP 3.450.000 + performance-based bonuses, increasing after 6 months + Benefits.

Employment Type: Full-time

What You’ll Need

- Excellent English communication skills (written & spoken)
- Strong customer service orientation and problem-solving mindset
- Reliable, professional, and team-oriented attitude




- Quiet home office setup with a minimum 200 Mbps Wired internet connection
- Personal laptop (minimum i5 processor / 16GB RAM or equivalent)
- Must be based in the Medellín metropolitan area.

What We Offer

- Long-term stability and reliable income with a career path designed for high performers
- Career growth opportunities within a fast-expanding international company
- Supportive, people-first team culture

Must-have qualifications

Fluency in English for written and spoken customer communication.

Experience in customer service or customer support roles.

Access to a quiet home office environment suitable for remote customer service work.

Access to a personal laptop with at least an i5-equivalent processor and 16 GB RAM.

Access to a stable internet connection of at least 200 Mbps for remote work.

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📌 Bilingual Customer Service Representative (Medellín)
🏢 EZContacts
📍 Medellín