We’re looking for a Middle Salesforce Engineer to help maintain and evolve a large-scale Salesforce Service Cloud environment that supports hundreds of active users and more than one million records. In this role, you’ll work closely with operational and business teams to deliver scalable solutions, improve service processes, support multi-channel customer operations, and contribute to platform quality, automation, and reliability.

Required for this role

- 3–4 years of experience administering Salesforce Service Cloud in large-scale environments with 1M+ records and hundreds of active users
- Strong knowledge of the Salesforce CRM platform, including architecture, platform limits, security models, permission sets, role hierarchies, release management, and org health monitoring
- Platform Developer I and Platform App Builder certifications
- Hands-on experience configuring Omni-Channel, routing rules, assignment rules, macros, reports, dashboards, and service process automation
- Proficiency with SOQL, data modelling, object relationships, data migration, and data management best practices
- Experience building solutions using Lightning Web Components (LWC), declarative tools, and custom development when required
- Expert-level use of Flow Builder, formula fields, validation rules, and assignment rules to deliver scalable solutions without unnecessary complexity
- Experience configuring and managing Service Cloud Voice solutions integrated with telephony platforms
- Experience creating technical documentation, architecture and data flow diagrams, release notes, change sets, and user guidance
- Strong analytical, communication, collaboration, problem-solving,



adaptability, and quality-focused mindset, with interest in contributing to business analysis and quality assurance activities

Your responsibilities

- Maintain and enhance a complex Salesforce Service Cloud environment while ensuring platform stability, performance, and reliability
- Partner with operational and business stakeholders to understand requirements and design scalable Salesforce solutions
- Build and optimise automations using Flow Builder, SOQL, and Apex
- Create, analyse, validate, and support business and technical requirements while ensuring solution quality
- Manage workflows, data quality initiatives, data cleansing activities, and platform administration tasks
- Integrate Salesforce with external systems, APIs, data platforms, and third-party tools
- Support release management, version control, and deployment processes using available DevOps tooling
- Prepare and maintain technical documentation, release notes, change records, and stakeholder communications
- Collaborate with developers, analysts, and business teams following Agile delivery and CI/CD practices

What you get Your time off

- Up to 15 paid vacation days annually
- Additional unpaid days off
- 19 Colombian public holidays

Learning & growth

- Sombra University workshops and internal learning programs
- Tech Communities and knowledge sharing sessions
- Language courses and workshops
- Mentorship opportunities
- Access to the Platzi online learning platform

And even more

- Company-provided work equipment
- Internal referral program
- Bonuses for getting married or the birth of a child
- Sombra events and internal initiatives

📌 Middle Salesforce Engineer (Colombia)
🏢 Sombra
📍 Colombia