Overview:

The legal entity, Xerox is an information services technology company that has continually redefined the workplace experience for more than 100 years and is currently seeking a Client Delivery Support (CDS). As a Client Delivery Support (CDS) professional, you will be responsible for managing day-to-day service delivery, customer operations, and ensuring service excellence aligned with contractual agreements while driving high customer satisfaction.

Benefits We Offer:
• A culture that offers flexibility and a healthy work-life balance
• Collaborative and inclusive work environment

What You’ll Do:

• Manage daily operations of post-implementation managed services and customer accounts
• Oversee install base accuracy, hardware orders, consumables, and billing processes
• Monitor performance metrics and ensure SLA compliance through reporting and escalation management
• Maintain strong communication with clients and manage action logs and service reviews




• Collaborate with internal teams and partners to resolve issues and improve service delivery

• Ensure and control account profitability and operational cost

What You Need To Succeed:
• Bachelor’s degree or technical studies in Administration, Systems, or related field
• 4+ years of experience in service delivery, operations, or customer-facing roles
• Strong communication skills and ability to manage multiple stakeholders
• Experience with reporting, data analysis, and performance metrics tracking
• Knowledge of tools such as MS Office, CRM systems (e.g., D365/Salesforce), and Power BI is a plus

How We Set You Up For Success:

• Access to tools and systems required for effective service delivery
• Continuous learning and collaboration in a general team environment

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📌 Client Delivery Support (Bogotá)
🏢 Xerox
📍 Bogotá