Role Summary

As a Customer Service Representative, you will support customers by resolving inquiries, providing product and service information, and delivering a positive customer experience. You will work in a high-volume environment, ensuring customer needs are met while maintaining accuracy, professionalism, and efficiency.

You Will

- Deliver customer service that meets or exceeds established service levels and KPIs.
- Assist customers by identifying needs and providing appropriate solutions.
- Use available resources and decision-support tools to resolve customer inquiries.
- Build rapport with customers through active listening, empathy, and professionalism.
- Communicate clearly and effectively through verbal and written interactions.
- Maintain accurate customer records and appropriately document interactions.
- Offer additional products and services when appropriate.
- Track, document, and retrieve customer information using internal systems.
- Participate in initiatives designed to improve customer satisfaction and business performance.
- Work collaboratively with teammates while maintaining individual accountability.




- Respond to customer inquiries using approved resources and escalation processes when necessary.

You Have

- High school diploma required.
- Strong customer service mindset with a courteous and professional approach.
- Excellent verbal and written communication skills.
- Strong computer navigation and basic PC skills.
- Ability to multitask and adapt quickly in a fast-paced environment.
- Strong attention to detail and accuracy.
- Ability to remain patient and professional in all customer interactions.
- Ability to work independently and collaboratively within a team environment.
- Ability to handle repetitive tasks while maintaining quality standards.
- Flexibility to work rotating schedules when required.
- Ability to think critically and explain basic concepts clearly.
- Previous customer service experience is preferred but not required.

Preferred Qualifications

- Previous call center experience.
- Experience working in a metrics-driven environment.
- Familiarity with CRM or customer service tracking systems.
- Experience handling customer escalations and issue resolution.

📌 Customer Service Representative - Retail (Bilingual) (Bogotá)
🏢 Concentrix
📍 Bogotá